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Search results for “guest satisfaction”
Chinese visitor profiles and behaviour after visa liberalization
07/28/2017
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2:21:09 PM
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The relaxation of visa regulations for mainland Chinese tourists has changed the tourists’ profiles and altered what they do in the destination.
Hotels and OTAs failing to embrace the opportunity of upselling revenues
06/22/2017
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11:40:52 PM
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A report from TrustYou suggests that hotels and OTAs are not fully embracing the opportunities of upselling revenues. 80% of guests expect to be contacted by the hotel before arrival.
Key to being customer-centric: Count on cloud + data + API
03/07/2017
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8:57:27 AM
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A guest or a consumer doesn’t differentiate between “experiences” coming from a retail brand or a hotel property. So hotel companies need to focus on customer-centricity in the complex world of accommodation shopping.
Data on its own isn’t enough, make it part of an organization’s culture
02/09/2017
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3:29:24 PM
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Data alone cannot provoke change - rather accessibility, acting on it, customer support, training, incentivizing employees and ending up with the development of a customer-centric culture is key, says RJ Friedlander, CEO of ReviewPro.
Shiji acquires majority stake in guest intelligence ReviewPro for EUR 26.36 million
01/16/2017
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6:23:22 PM
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Shiji, a Chinese hotel information company partially owned by Alibaba, acquired a 79.47% stake in Spain-based hotel review company ReviewPro for EUR 26.36 million.
Shanghai Disney lures 7 million visitors, aims to break even in 2017
02/11/2017
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3:31:15 PM
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Shanghai Disney Resort has received about 7 million visitors since its opening in June last year, a figure that senior resort officials say will help them to break even this year.
Golden opportunity: Upselling ups positive reviews and guest satisfaction
12/23/2014
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10:12:52 AM
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A recent report has found a direct link between front desk upselling and both positive reviews and guest satisfaction.
Hotels: retain millennials staff by providing unique individual development chances
02/01/2019
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6:01:55 PM
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Unique individual development projects not only have an impact on staff and guest satisfaction, but can also contribute positively to a hotel’s return on investment.
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